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Frequently Asked Questions
What is Rebump?
RebumpĀ is aĀ Gmail extension that automates the work of sending customized follow-up email messages to your email recipients to remind them to read and reply to your important email messages.
When I Am In Gmail, I Do Not See The Rebump Checkbox. How Do I Fix This?
First, make sure you are using the Gmail account you used to create yourĀ RebumpĀ account. If you have multiple Gmail accounts, only the account you used when you created yourĀ RebumpĀ account will work.
If you are still unable to see the checkbox, refresh your Gmail browser window and you should now see theĀ RebumpĀ checkbox. Also, you will only see theĀ RebumpĀ checkbox if you are accessing your Gmail account using Google Chrome on a desktop/laptop computer.
Gmail will sometimes hide the Rebump checkbox behind a grid menu. You should be able to see either one of these:
If that doesnāt work please check your Chrome extensions (chrome://extensions/) to make sure that Rebump shows up in that list.Ā If it does not, then you canĀ download the Rebump extension directly from theĀ Chrome Webstore.
Can I Send Rebumps From A Different Email Address Than The One I Used To Sign-Up For Rebump?
Yes,Ā RebumpĀ allows you to add one additional email address to eachĀ RebumpĀ account. This allows you to send out the original message from a different email address. This is useful when you want to send from a non-Google address. Please note however that the ābumpsā will be coming from the primary address on theĀ RebumpĀ account.
Will I Get Blocked By Spam Filters?
No. UseĀ RebumpĀ responsibly and you will have no problem with SPAM filters. If sending a follow-up email would be appropriate, then sending aĀ RebumpĀ is no different. If your original email is unwanted, then aĀ RebumpĀ would indeed makeĀ your message more likely to be marked as spam. Use good judgement. Nobody likes Spam.
Will Recipients Know Iām Using Rebump?
No.Ā RebumpĀ follow-ups come from your email address so they look and feel just like the friendly follow-ups you would typically send manually.
Can I Customize My Response And How Soon The Follow-Up Bump Is Sent?
Yes. You can edit the text of bumps and how often they are sent out in your bump Settings.
Can I Rebump On Any Email Client Or On Mobile?
Yes, just BCCĀ bump@go.rebump.ccĀ to use your defaultĀ BumpĀ Sequence.
You can save it as a contact: āRebumpĀ BumpĀ <bump@go.rebump.cc>ā Then just start typing ābumpā or ārebumpā and you are good to go.
If you have multipleĀ BumpĀ Sequences, you will have multipleĀ BumpĀ email addresses you may use. To see theĀ RebumpĀ email address that corresponds to a particularĀ BumpĀ Sequence, login to yourĀ RebumpĀ account and the click on the āBumpsā tab.
Help, I Installed The Chrome Extension Directly From The Marketplace And Rebump Isnāt Working.
Please go to the https://www.Rebump.ccĀ website and go through the process again. The extension does not work without going through the registration process.
What Do I Need In Order To Use Rebump?
RebumpĀ works in Gmail and Google Suites accounts. TheĀ RebumpĀ extension is available for Google Chrome. Yes, it is also possible to useĀ RebumpĀ on a different browser or desktop application.
Does Rebump Work With G Suite (Formerly Google Apps)?
Yes. We support G SuiteĀ hosted domains.
Can I Control The Times And Days That The Bumps Will Be Sent On?
Yes. You can set on which days and during which hours bumps can be sent.
Will Rebump Cause My Email To Appear In Gmailās Promotions Tab?
No.Ā RebumpĀ will never change the classification of your original email. If your original email lands in the Promotions section, it will remain there. If it arrived in the regular inbox, everyĀ RebumpĀ will simply place it back at the top.
I Keep Trying To Use Rebump But Itās Not Working And I Donāt Know Why.
Well thatās not good at all. Please send us a message atĀ info@rebump.ccĀ with a description of your issue and weāll find a solution.
How Do I View, Reschedule Or Cancel A Rebumped Message?
Sign-in to yourĀ RebumpĀ accountĀ and then click the āEmailā Tab. Next, click the āActiveā tab. From there you can view email messages that have been activated to sendĀ bumpĀ messages.
Ā To cancel a message, click the checkbox next to the email message you wish to cancel and then click the button that says, āCancel Selected Messagesā.
Are You Reselling My Address To Mailing Lists Or Third Parties?
We never have and we never will. We hate that just as much as you do.
Can I Use Rebump To Send Mass Emails?
No, you can onlyĀ RebumpĀ emails with a single āTOā email recipient. This is for simplicity and to prevent abuse of the tool. Any email sent to multiple recipients via the TO field will not beĀ Rebumped. You may include additional recipients via the CC and BCC field. However (1) theĀ RebumpsĀ will only be sent to the main recipient (and not the CC or BCC recipients) and (2) a reply from the main āTOā recipient, a CC recipient, or a BCC recipient (or anyone else other than the sender) will be considered a reply and will immediately stop the bumps.
To enable the use of CC for recipients, login to your Rebump account, click the Account tab, and then scroll down to where it says, āCC feldā. Next, check the box to āAllow use of CC field for recipientsā and then click the green āApply Changesā button.
Does Rebump Work With Outlook?
Rebump can work with any email client by using our BCC feature as long as the email address you sign up with is aĀ Gmail/G Suite address. Just BCC the BCC address indicated on the Bumps page for that sequence on every email you want to rebump. The BCC feature works exactly like the extension.
Once you sign up you can add an additional non Gmail/G Suite address to use with Rebump.Ā Please note however, that theĀ bumpsĀ will still always be sent from the primary Rebump account.
Smart people at these organizations use to get more replies
The system is intuitive and does exactly what is says itāll do
Rebump is one of the best tools our team utilises for email marketing. The system itself is intuitive to use, and does exactly what it says it will do. Once a sequence has been created, simply leave rebump to work it’s magic. Highly recommended.
David Ross
Emails donāt end up on the spam list
Rebump has helped me a lot in keeping track of my important emails. I send almost a hundred emails per day, every day, and have no way to keep track of them. Also, sometimes the emails we send, end up on the spam list so when Rebump sends a follow-up email, they automatically go to the main list of emails thus increasing the response I get. I’m loving the extension and totally recommend it.
Juliana Ferreira
I am not losing clients anymore because I failed to follow up.
I am a travel agent and following up with leads has the bane
of my existence!! I’m not sure how many clients I have lost because I failed to follow up! Rebump has changed all of that!
I have not had to worry one bit about follow up because Rebump does it for me! I have had more people respond to my emails than ever before. I highly recommend using rebump if you struggle with following up on emails.
Monica Bryant
I spend the time I save doing tailored emails
I love Rebump. As I do a lot of pipeline generation, rebump
is invaluable in allowing me to extend the reach of my prospecting. It means that I can spend the time I save doing tailored and interesting initial email, followed by automated follow-ups that will continue to engage my prospect. If you
are looking to save time and sell more this is great!
Alistair Gibbons
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